Hotel Excelsior - Zermatt

Great hotel with great wi-fi, a cozy bar area, and excellent ski storage. The staff returned my forgotten shower bag during my first stay, a nice touch. I'm definitely coming back for Christmas!

No reason to complain, I had a relaxing stay and definitely want to stay in that area again. The hotel was charming small with particularly good location close to shops. Location: the venue was so close to restaurants, shops, bus stop and Sunnegga-Bahn, the centre and supermarket and bus stop.

Everything great!

Particularly good location in a central area near to all the shops, the railway station, and city center. For tea or coffee visit Bellagio Patisserie nearby.

The overall experience was underwhelming. The hot breakfast was scarce by 9 am, and the barman, quite rude, could use a lesson in manners. Woudl ve been nice to get some complimentary coffee in my room, considering the price. I almost considered giving a good review, but just couldn't, too many letdowns.

nice view of Matterhorn from our room. staff friendly and helpful. location to everything in Zermatt was good. facility seemed clean, well kept and comfortable, price was ok considering how expensive Zermatt is.

would stay there again.. no complaints.

the stay was absolutely pleasant. the bedroom was beautifully maintained and airy. the employees were very friendly and top-class. the hotel's location was comfortable, close enough to the railway station with a supermarket and shops within walking distance.

Fine Matterhorn views

Return visit as enjoyed stay here last year. Ideal location, short walking distance to train stations, shops and restaurants. Lovely clean south facing en-suite room with balcony.... Matterhorn can be seen, if weather permits! Polite, helpful, courteous staff. Very good buffet breakfast, included in price, which was always well stocked by efficient waitress.Offered service of hotel taxi to station on check out, but we preferred to enjoy our final few moments walking through Zermatt. Would definately stay here again. Price reflects quality of room, location, view etc.

Restaurant closed for evening meals, as "out of season".

perfect location, nicely renovated rooms, friendly service

Beautiful balconies with amazing views of Matterhorn.

I couldn't believe the mattress was so thin. I barely slept . The housekeeping staff completely ignored the do not disturb sign, intrusive and embarrassing. Breakfast was a disaster on weekends, as they ran out of hot food, forcing me to skip a proper meal.

Location close to rail. Nice breakfast. Very helpful staff.

We booked a double room. We got two single beds made up as such, pushed together and made to look a double with a cover blanket. We complained and got something a bit closer to a double bed. This practice seems to be increasing. It's false advertising. We have complained formally and got an apology and an offer of a free meal some time. That's nice, but we would ask that you do your part to stamp out this dishonest advertising practice.

we had a twin/double room and it was neat and airy. we had a lovely view of mountain.

the breakfast buffet was simple but delicious with great variety to choose from. the bathroom lacked some amenities.

This hotel is newly. Very comfortable! Bath-room and Wash-room is separated. And person who reception is very kindness.

The staff is friendly, cosy room with balcony.